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Terms & Conditions

Terms and Conditions

Libby’s Jewellery  Full Terms and Conditions

1.1 (the Site) is operated by John Coles (we and us). Registered at; 31 Wakehurst Drive, East Hunsbury, Northampton, Northamptonshire, NN40TN.

1.2 The terms contained in this document (Terms and Conditions) apply to all transactions for the purchase of products from the Site. Please read these Terms and Conditions carefully before ordering from the Site. By ordering any products from the Site you are indicating your acceptance to be bound by these Trading Terms. They form a legal agreement between you and us and can only be amended with our consent. You can print a copy of these Terms and Conditions by selecting the print option from the “File” menu of your browser.

1.3 We reserve the right to change these Terms and Conditions from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.

2 Ordering

2.1 All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

3 Prices and payment

3.1 The prices of products advertised for sale on the Site are as set out on the Site. All prices are in pounds (£) sterling, inclusive of taxes where applicable. Prices and delivery charges displayed are valid and effective only in the United Kingdom. Delivery charges are additional unless specified.

3.2 Prices may change at any time prior to (but not after) acceptance of your order.

3.3 We cannot accept your order until you have paid for it in full.

3.4 By using a credit/debit card or a Paypal payment to pay for your order, you confirm that the card or account being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for non-delivery. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order. If the Paypal payment is rejected, we will not accept your order, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for non-delivery.

3.5 In the unlikely event that the price of an item has been incorrectly advertised on the Site, we will contact you by email or telephone to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed despatch of your order, we will not be obliged to supply products at the incorrect price.

4 Cancellations and returns

We guarantee to refund any item you are not completely happy with when you return it to us within 14 days of receipt. Refunds will be credited to your original method of payment and will be processed within seven days of receipt of the goods. This means the credit to a payment card or Paypal account may take up to ten working days from receipt of goods.

Refunds on returns are subject to goods being returned in saleable condition or in the event of faulty goods – subject to inspection and agreement of Libby's Jewellery.

5 Faulty products

5.1 If any product you purchase is damaged or faulty when delivered to you we may offer a repair, exchange or refund as appropriate, in accordance with your legal rights. If you believe a product is faulty, you should notify us and return the product in accordance with the provisions above.

5.2 Our policy on faulty products does not affect your legal rights.

6 Product Information

6.1 We have taken reasonable steps to display as accurately as possible the colours and other detailing of our products in the images that appear on the Site. However, as the actual colours and detailing you see onscreen will depend on your monitor, we cannot guarantee that your monitor’s display of any colour or other detailing will exactly reflect the colour or detailing of the product upon delivery.

6.2 Any information on the Site regarding sizing of products is included as a guide only. If you are in any doubt as to the size of any product you require, we recommend that you contact us prior to placing an order.

7 Our liability

7.1 We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.

7.2 You are responsible for the use you make of the products you order. To the extent not prohibited by law, we accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).

7.3 We accept liability for death or personal injury caused by our negligence and responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

7.4 Nothing in this section or elsewhere in our Trading Terms affects your statutory legal rights.

8 General

8.1 Any formal legal notices should be sent to us at the address at the end of these Trading Terms by email and confirmed by post.

8.2 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Trading Terms.

8.3 If any part of these Trading Terms is found to be unenforceable as a matter of law, all other parts of these Trading Terms shall be unaffected and shall remain in force.

8.4 You and we agree that English law applies to these Trading Terms and that any dispute between us arising out of or in connection with these Trading Terms will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

9 Gift Certificates

9.1 Libby’s Jewellery Gift certificates must be redeemed on the website towards the purchase of eligible and available products listed on our website.

9.2 Gift Certificates cannot be used to pay for Gift Certificates.

9.3 Gift Certificates cannot be redeemed for cash.

9.4 If your order exceeds the amount of the Gift Certificate, the balance must be paid by credit or debit card.

9.5 Gift Certificate’s and unused amounts on the Gift Certificate expire on the date shown on the front of the Gift Certificate.

9.6 Normal Libby’s Jewellery terms and conditions of purchase and use of the Libby’s Jewellery website apply. 

9.7 Libby’s Jewellery is not responsible if a Gift Certificate is lost, stolen, destroyed or used without permission.

9.8 Libby’s Jewellery reserve the right to change the gift certificate terms and conditions from time to time at our sole discretion.